.lwchat{--lwc-head:var(--brand,#123b6b);--lwc-head-ink:#ffffff;--lwc-launch:var(--brand,#123b6b);--lwc-launch-ink:#ffffff;--lwc-mine:var(--brand,#123b6b);--lwc-mine-ink:#ffffff;--lwc-ground:#f5f7fb;--lwc-card:#ffffff;--lwc-line:#dce3ef;--lwc-text:#0f1b33;--lwc-muted:#5b6782;--lwc-link:var(--brand,#123b6b);--lwc-radius:18px;--lwc-inner:12px;position:fixed;right:calc(24px + env(safe-area-inset-right, 0px));bottom:calc(24px + env(safe-area-inset-bottom, 0px));z-index:70;font-family:var(--font,system-ui,-apple-system,"Segoe UI",sans-serif);color:var(--lwc-text);display:flex;align-items:flex-end;gap:12px}.lwchat--left{right:auto;left:calc(24px + env(safe-area-inset-left, 0px));flex-direction:row-reverse}html.lwchat-on .chat-float{display:none}.lwchat__launcher{position:relative;width:60px;height:60px;border-radius:50%;border:0;background:var(--lwc-launch);color:var(--lwc-launch-ink);display:grid;place-items:center;cursor:pointer;box-shadow:0 12px 28px rgba(15,27,51,.28)}.lwchat__launcher svg{width:28px;height:28px;fill:none;stroke:currentColor;stroke-width:1.8;stroke-linecap:round;stroke-linejoin:round}.lwchat a:focus-visible,.lwchat button:focus-visible,.lwchat input:focus-visible,.lwchat textarea:focus-visible,.lwchat__launcher:focus-visible{outline:3px solid var(--accent,#f2a33a);outline-offset:2px}.lwchat__dot{position:absolute;top:2px;right:2px;width:15px;height:15px;border-radius:50%;background:#d93a22;border:2px solid #ffffff}.lwchat__pill{margin-bottom:12px;background:#ffffff;border:1px solid #e2e7f0;border-radius:999px;padding:10px 16px;box-shadow:0 8px 24px rgba(15,27,51,.12);font-size:14px;font-weight:600;color:var(--lwc-text);white-space:nowrap}.lwchat__panel{width:380px;height:min(640px,calc(100vh - 48px));background:var(--lwc-card);border-radius:var(--lwc-radius);box-shadow:0 24px 60px rgba(15,27,51,.3);display:flex;flex-direction:column;overflow:hidden}@media (prefers-reduced-motion:no-preference){.lwchat__panel{animation:lwchat-rise .18s ease-out}@keyframes lwchat-rise{0%{opacity:0;transform:translateY(12px)}}}.lwchat__head{background:var(--lwc-head);color:var(--lwc-head-ink);padding:14px 16px;display:grid;grid-template-columns:minmax(0,1fr) auto;align-items:center;grid-gap:12px;gap:12px}.lwchat__head--welcome{padding:18px 18px 20px}.lwchat__who{display:flex;align-items:center;gap:10px;min-width:0}.lwchat__avatar{flex:0 0 auto;width:38px;height:38px;border-radius:50%;background:#ffffff;color:var(--ink,#0b2545);display:grid;place-items:center;font-family:var(--font-heading,inherit);font-weight:800;font-size:14px}.lwchat__avatar--logo{object-fit:contain;padding:4px;box-sizing:border-box}.lwchat__avatar--staff{background:var(--accent,#f2a33a);color:var(--accent-on,#0f1b33)}.lwchat__names{display:flex;flex-direction:column;min-width:0}.lwchat__name{font-weight:600;font-size:15.5px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.lwchat__sub{font-size:12.5px;opacity:.88;display:flex;align-items:center;gap:6px}.lwchat__state{width:8px;height:8px;border-radius:50%;background:#c9d3e3}.lwchat__state--open{background:#5ee09a}.lwchat__greeting{grid-column:1/-1;margin:2px 0 0;font-family:var(--font-heading,inherit);font-weight:700;font-size:21px;line-height:1.25;text-wrap:balance}.lwchat__icon{width:40px;height:40px;border-radius:10px;border:0;background:rgba(255,255,255,.16);color:inherit;display:grid;place-items:center;cursor:pointer}.lwchat__handover svg,.lwchat__icon svg,.lwchat__send svg,.lwchat__suggested svg{width:18px;height:18px;fill:none;stroke:currentColor;stroke-width:1.8;stroke-linecap:round;stroke-linejoin:round}.lwchat__icon--plain{flex:0 0 auto;width:44px;height:44px;border:1px solid var(--lwc-line);background:#ffffff;color:var(--lwc-muted);border-radius:var(--lwc-inner)}.lwchat__body{flex:1 1;min-height:0;overflow-y:auto;padding:14px 16px;background:var(--lwc-ground);overscroll-behavior:contain}.lwchat__body,.lwchat__welcome{display:flex;flex-direction:column;gap:10px}.lwchat__label{margin:0;font-size:12.5px;font-weight:600;letter-spacing:.08em;text-transform:uppercase;color:var(--lwc-muted)}.lwchat__suggested{list-style:none;margin:0;padding:0;display:flex;flex-direction:column;gap:8px}.lwchat__suggested button{width:100%;min-height:44px;text-align:left;background:var(--lwc-card);border:1px solid var(--lwc-line);border-radius:var(--lwc-inner);padding:11px 14px;font:inherit;font-size:14.5px;font-weight:500;color:var(--lwc-text);display:flex;justify-content:space-between;align-items:center;gap:10px;cursor:pointer}.lwchat__suggested svg{color:var(--lwc-link);flex:0 0 auto}.lwchat__suggested button:hover{border-color:var(--lwc-link)}.lwchat__note{margin:4px 0 0;font-size:13px;line-height:1.5;color:var(--lwc-muted)}.lwchat__robot{margin-top:4px}.lwchat__fold{align-self:stretch;background:var(--lwc-card);border:1px dashed #c9d3e3;border-radius:var(--lwc-inner);padding:9px 12px;font:inherit;font-size:13px;color:#34405a;display:flex;justify-content:space-between;align-items:center;cursor:pointer}.lwchat__fold-act{color:var(--lwc-link);font-weight:600}.lwchat__system{align-self:center;margin:2px 0;font-size:12px;color:var(--lwc-muted);text-align:center}.lwchat__msg{align-self:flex-start;max-width:84%;display:flex;flex-direction:column;align-items:flex-start;gap:4px}.lwchat__msg--mine{align-self:flex-end;align-items:flex-end}.lwchat__by{font-size:12px;font-weight:600;color:var(--lwc-muted)}.lwchat__bubble{background:var(--lwc-card);border:1px solid var(--lwc-line);border-radius:4px 16px 16px 16px;padding:10px 14px;font-size:14.5px;line-height:1.45;white-space:pre-wrap;overflow-wrap:anywhere}.lwchat__msg--mine .lwchat__bubble{background:var(--lwc-mine);color:var(--lwc-mine-ink);border-color:transparent;border-radius:16px 16px 4px 16px}.lwchat__msg--bot .lwchat__bubble{background:color-mix(in srgb,var(--lwc-link) 5%,#ffffff)}.lwchat__source{font-size:12.5px;font-weight:600;color:var(--lwc-link);background:color-mix(in srgb,var(--lwc-link) 8%,#ffffff);border-radius:999px;padding:4px 10px;text-decoration:none}.lwchat__meta{font-size:11.5px;color:var(--lwc-muted)}.lwchat__retry{border:0;background:none;padding:0;font:inherit;color:#b4321f;text-decoration:underline;cursor:pointer}.lwchat__file{background:var(--lwc-card);border:1px solid var(--lwc-line);border-radius:4px 16px 16px 16px;padding:10px 12px;display:flex;align-items:center;gap:10px;text-decoration:none;color:var(--lwc-text);max-width:100%}.lwchat__file--mine{border-radius:16px 16px 4px 16px}.lwchat__filekind{flex:0 0 auto;width:40px;height:44px;border-radius:8px;background:#e6edf7;color:#34405a;display:grid;place-items:center;font-size:11px;font-weight:700}.lwchat__filekind--pdf{background:#fdecea;color:#b4321f}.lwchat__filetext{display:flex;flex-direction:column;min-width:0}.lwchat__filename{font-weight:600;font-size:14px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.lwchat__filesize{font-size:12.5px;color:var(--lwc-muted)}.lwchat__handover{align-self:flex-start}.lwchat__away{background:var(--lwc-card);border:1px solid var(--lwc-line);border-radius:14px;padding:14px 16px;font-size:14px;line-height:1.5;display:flex;flex-direction:column;gap:6px}.lwchat__away p{margin:0}.lwchat__away-title{font-weight:700}.lwchat__typing{align-self:flex-start;display:flex;align-items:center;gap:8px;font-size:12.5px;color:var(--lwc-muted)}.lwchat__dots{display:flex;gap:3px;background:var(--lwc-card);border:1px solid var(--lwc-line);border-radius:999px;padding:8px 10px}.lwchat__dots span{width:6px;height:6px;border-radius:50%;background:#8a96ad}@media (prefers-reduced-motion:no-preference){.lwchat__dots span{animation:lwchat-blink 1.2s ease-in-out infinite}.lwchat__dots span:nth-child(2){animation-delay:.15s}.lwchat__dots span:nth-child(3){animation-delay:.3s}@keyframes lwchat-blink{50%{opacity:.35}}}.lwchat__writing .lwchat__bubble{padding:8px 12px}.lwchat__writing .lwchat__dots{background:none;border:0;padding:4px 0}.lwchat__person{margin:0;padding:2px 16px 0;background:var(--lwc-card);border-top:1px solid #e2e7f0;text-align:center}.lwchat__person+.lwchat__compose{border-top:0}.lwchat__person .lwchat__link{min-height:36px;font-size:13.5px}.lwchat__person .lwchat__link:disabled{opacity:.55;cursor:default}.lwchat__person--told{padding:8px 16px;font-size:12.5px;color:var(--lwc-muted)}.lwchat__button{min-height:44px;border:0;border-radius:var(--lwc-inner);padding:10px 16px;background:var(--lwc-head);color:var(--lwc-head-ink);font:inherit;font-size:14.5px;font-weight:600;display:inline-flex;align-items:center;justify-content:center;gap:8px;cursor:pointer}.lwchat__button--quiet{background:var(--lwc-card);color:var(--lwc-link);border:1px solid var(--lwc-link)}.lwchat__button:disabled,.lwchat__send:disabled,.lwchat__suggested button:disabled{opacity:.55;cursor:default}.lwchat__link{border:0;background:none;padding:6px 0;font:inherit;font-size:14px;font-weight:600;color:var(--lwc-link);text-decoration:underline;cursor:pointer}.lwchat__compose{border-top:1px solid #e2e7f0;padding:12px;display:flex;gap:8px;align-items:flex-end;background:var(--lwc-card)}.lwchat__compose textarea{flex:1 1;min-width:0;min-height:44px;max-height:120px;resize:none;border:1px solid var(--lwc-line);border-radius:var(--lwc-inner);padding:11px 12px;font:inherit;font-size:14.5px;color:var(--lwc-text);background:#ffffff;box-sizing:border-box}.lwchat__send{flex:0 0 auto;width:44px;height:44px;border-radius:var(--lwc-inner);border:0;background:var(--lwc-head);color:var(--lwc-head-ink);display:grid;place-items:center;cursor:pointer}.lwchat__credit{margin:0;text-align:center;font-size:11.5px;color:var(--lwc-muted);padding:0 0 10px;background:var(--lwc-card)}.lwchat__hidden{position:absolute;width:1px;height:1px;overflow:hidden;clip:rect(0 0 0 0);white-space:nowrap}.lwchat__problem{margin:0;font-size:13px;color:#a12a17}.lwchat__problem--bar{padding:8px 16px;background:#fdf1ef;border-top:1px solid #f4cfc8}.lwchat__contact{flex:1 1;min-height:0;overflow-y:auto;background:var(--lwc-ground);padding:16px}.lwchat__contact-said{margin:0 0 12px;padding:10px 12px;border-radius:var(--lwc-inner);border:1px solid var(--lwc-line);background:var(--lwc-card);color:var(--lwc-text);font-size:13.5px;line-height:1.5;white-space:pre-wrap;overflow-wrap:anywhere}.lwchat__contact-said span{display:block;margin-bottom:2px;font-size:11.5px;font-weight:600;color:var(--lwc-muted)}.lwchat__contact-card{background:var(--lwc-card);border:1px solid var(--lwc-line);border-radius:14px;padding:18px;display:flex;flex-direction:column;gap:8px}.lwchat__contact-title{margin:0;font-family:var(--font-heading,inherit);font-weight:700;font-size:18px}.lwchat__contact-fine,.lwchat__contact-why{margin:0 0 4px;font-size:13px;line-height:1.5;color:var(--lwc-muted)}.lwchat__contact label,.lwchat__mail label,.lwchat__rate label{font-size:13.5px;font-weight:600;margin-top:4px}.lwchat__contact input,.lwchat__mail input,.lwchat__rate textarea{min-height:44px;border:1px solid var(--lwc-line);border-radius:10px;padding:10px 12px;font:inherit;font-size:15px;color:var(--lwc-text);background:#ffffff;box-sizing:border-box;width:100%}.lwchat__contact input[aria-invalid=true]{border-color:#b4321f}.lwchat__phone{display:flex;align-items:stretch;border:1px solid var(--lwc-line);border-radius:10px;overflow:hidden}.lwchat__phone span{display:grid;place-items:center;padding:0 12px;background:#f0f3f9;color:var(--lwc-muted);font-weight:600;border-right:1px solid var(--lwc-line)}.lwchat__phone input{border:0;border-radius:0}.lwchat__fielderror{font-size:12.5px;color:#a12a17}.lwchat__end{border-top:1px solid #e2e7f0;padding:14px 16px;background:var(--lwc-card);gap:10px;max-height:60%;overflow-y:auto}.lwchat__end,.lwchat__rate{display:flex;flex-direction:column}.lwchat__rate{border:0;margin:0;padding:0;gap:8px}.lwchat__rate legend{font-weight:700;font-size:15px;margin-bottom:8px}.lwchat__rate-buttons{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));grid-gap:8px;gap:8px}.lwchat__choice{min-height:44px;border:1px solid var(--lwc-line);border-radius:var(--lwc-inner);background:#ffffff;font:inherit;font-size:14.5px;font-weight:600;color:var(--lwc-text);cursor:pointer}.lwchat__choice.is-on{border-color:var(--lwc-link);background:color-mix(in srgb,var(--lwc-link) 8%,#ffffff);color:var(--lwc-link)}.lwchat__rate textarea{resize:vertical;min-height:64px}.lwchat__thanks{margin:0;font-size:14px;color:#1e6b45}.lwchat__mail{display:flex;flex-direction:column;gap:6px}.lwchat__mail-row{display:flex;gap:8px}.lwchat__end-actions{display:flex;justify-content:space-between;align-items:center;gap:10px;flex-wrap:wrap}@media (max-width:600px){.lwchat__pill{display:none}.lwchat{right:calc(16px + env(safe-area-inset-right, 0px));bottom:calc(16px + env(safe-area-inset-bottom, 0px))}.lwchat--left{left:calc(16px + env(safe-area-inset-left, 0px))}.lwchat--open{inset:0;right:0;left:0;bottom:0}.lwchat__panel{position:fixed;inset:0;width:100%;height:100%;border-radius:0;padding-top:env(safe-area-inset-top,0);padding-bottom:env(safe-area-inset-bottom,0);box-sizing:border-box}.lwchat__compose textarea{font-size:16px}}html.lwchat-locked,html.lwchat-locked body{overflow:hidden}.look--product .lwchat{--lwc-launch:var(--accent,#f15a24);--lwc-launch-ink:var(--accent-on,#ffffff)}.look--lamda .lwchat{--lwc-head:linear-gradient(135deg,var(--accent,#1688d6),var(--brand,#001a5e));--lwc-launch:linear-gradient(135deg,var(--accent,#1688d6),var(--brand,#001a5e));--lwc-mine:var(--brand,#001a5e);--lwc-link:var(--brand,#001a5e)}.look--lamda .lwchat__button,.look--lamda .lwchat__send{background:var(--brand,#001a5e)}.look--campus .lwchat{--lwc-radius:20px;--lwc-inner:14px}.look--heritage .lwchat{--lwc-radius:8px;--lwc-inner:6px}.look--heritage .lwchat__name{font-family:var(--font-heading,inherit)}.look--stage .lwchat{--lwc-ground:var(--surface,#fbf6ec);--lwc-radius:4px;--lwc-inner:4px}